Q
Quala
73% of trial users leave before their aha moment

Catch users before theygive up on your product

Stop losing trial users to confusion, errors, and frustration. Quala detects exactly when users struggle and helps them reach their aha moment.

Real-time intervention
Guide to aha moments
Boost trial conversions
Helpful, never annoying
3 lines of code
14-day trial
No credit card

You're losing winnable customers every day

The data is brutal: most trial users never experience your product's value because they hit roadblocks and leave silently

😞 The Silent Churn Problem

Day 1: Signup friction
"User hits payment error, leaves confused"
Day 2: Feature confusion
"Can't figure out main feature, assumes it doesn't work"
Day 3: Critical window
"Hasn't found value yet, momentum lost"
Day 7: Technical issues
"Hits bugs, thinks product is unreliable"
Result: 73% churn before aha moment

🚀 Quala's Intervention System

Smart Detection + Helpful Prompt
"Need help with signup?" → User gets assistance, completes trial
Exit Intent + Quick Guidance
"Having trouble getting started?" → User shares goal, gets direction
Proactive Check-in + Re-engagement
"How's it going so far?" → User re-engages, finds their path
Error Detection + Context Capture
"Something went wrong, what were you trying to do?" → Team fixes quickly
Result: Guide users to their aha moment

Real churn prevention in action

See how Quala turns potential churn moments into success stories

⚠️The Problem

Sarah tries to sign up but hits a payment validation error

Without Quala:

Sarah leaves frustrated, you never know why

🎯Quala Intervenes

Smart trigger activated

Quala detects the error, asks 'Need help with signup?' Sarah gets assistance and completes trial signup

✓ Contextual prompt • ✓ Non-intrusive timing • ✓ Actionable help

🎉Success Story

Result:

Trial user saved, $200 MRR potential retained

Business Impact:
$200 MRR saved
ROI: 5x in first month

Catch Problems Early

Detect user struggles the moment they happen, not days later

Provide Helpful Guidance

Show contextual prompts that actually help users succeed

Boost Conversions

Turn struggling trial users into successful paying customers

Helpful guidance, not annoying popups

Your users will love these prompts because they appear exactly when help is needed

😤 Annoying Feedback Popups

  • •Popup every 30 seconds asking "How are we doing?"
  • •Interrupts user during critical workflows
  • •Generic questions that don't help anyone
  • •Users close them instantly without thinking
  • •Actually makes user experience worse

😊 Quala's Smart Prompts

  • •Appears only when users actually struggle
  • •Respectful timing with smart cooldowns
  • •Contextual questions that acknowledge what happened
  • •Users appreciate the timely assistance
  • •Actually improves user experience and success

Smart Timing Prevents Fatigue

45s

Cooldown Between Prompts

Never spam users with back-to-back prompts

3

Max Per Session

Respect user attention and avoid fatigue

!

Critical Override

Important errors skip cooldowns to provide immediate help

Know exactly what went wrong

While users see simple helpful prompts, you get the complete technical picture to fix problems fast

What your users see

Oops! Something went wrong

We detected a technical issue. What were you trying to do?

Simple, helpful, non-technical

What you get behind the scenes

// Complete technical context
error: "Cannot read property 'length' of undefined"
file: "signup.js:42"
userAction: "Clicked 'Start Trial' button"
device: "Chrome 91.0, MacOS, 1920x1080"
apiCall: "POST /api/validate-email → 500"
formData: "email field empty"
userJourney: "pricing → signup → error"
Actionable debugging intel automatically captured

Turn "It's broken" into actionable fixes

Exact Error Details

Stack traces, error messages, and file locations

User Context

What they were doing, device info, and user journey

Quick Resolution

Fix the real problem and prevent future churn

5-minute setup

Start saving trial users with3 lines of code

No complex setup, no lengthy onboarding. Install Quala and start catching user struggles immediately.

1
Install the package
One npm install command
2
Initialize with your API key
Connect to your Quala dashboard
3
Identify your trial users
Start catching struggles and preventing churn
Works with React, Vue, Angular, vanilla JS, and any web framework
your-app.js
// 1. Install
npm install quala-widget
// 2. Initialize
import { qualaSdk } from 'quala-widget'
await qualaSdk.initialize('your-api-key')
// 3. Identify trial users
await qualaSdk.identifyUser({
userId: "user123",
email: "user@example.com",
trialStartDate: "2025-01-01"
})
// ✨ Now monitoring for user struggles
// 🎯 Smart prompts ready to prevent churn
// 🔧 Technical context capture active
Active: Watching for user struggles and ready to help

Simple pricing for trial success

Save just one trial user per month to pay for Quala. Most customers see 2-5x ROI immediately.

Starter

$19/month

Perfect for early-stage SaaS

500 interventions per month
1 project
Basic struggle detection (time + exit intent)
Simple helpful prompts
Email support
Most popular

Pro

$39/month

For growing SaaS teams

2,500 interventions per month
3 projects
All struggle detection types (errors, forms, etc)
Complete technical debugging context
Smart anti-spam system
Churn prevention dashboard
Priority support

The Math That Matters

1
Trial user saved from churning
×
$200
Monthly value per converted user
= 5x ROI in your first month
Most SaaS companies save 2-5 trial users per month with Quala

Frequently Asked Questions

Everything you need to know about preventing trial churn

How is this different from exit surveys or traditional feedback?

Exit surveys catch problems after users have already decided to leave. Quala catches problems the moment they happen - when you can still help users succeed. Plus, you get technical context to actually fix the root cause.

Will this annoy my users with too many popups?

No! Quala's smart anti-spam system ensures prompts only appear when users actually struggle. 45-second cooldowns, session limits, and contextual timing mean users see helpful guidance, not annoying interruptions.

What kind of problems does Quala detect?

Signup errors, payment failures, feature confusion, JavaScript bugs, API failures, and users about to leave. Basically any moment where trial users might get frustrated and churn.

How quickly will I see results?

Most customers see their first saved trial user within the first week. You'll get immediate visibility into where users struggle, even if they don't submit feedback.

Do I need developers to set this up?

Just 3 lines of code - most founders can add it themselves in 5 minutes. Works with any web framework. No complex configuration required.

What if users don't engage with the prompts?

Even without user responses, you get valuable technical context about errors and struggle points. Plus, the prompts themselves often help users succeed just by acknowledging their problems.

Ready to save your trial users?

Join SaaS founders who stopped losing winnable customers to fixable problems and started guiding users to success.

14-day trial • No credit card • Start preventing churn in 5 minutes